FAQ
Please check our FAQs before contacting support.Contact Support
Visit Optum Help Centre to raise any technical support or system queries.
New Organisations
Please contact us via LiveChat on Optum Help Centre to set up a new organisation.
Reset password
Reset your account passwordwith your Username and Email.
Optum Help Centre - our new support portal
National Vaccination Services
Signing up to provide COVID or Flu Vaccination on Outcomes4Health, part of PharmOutcomes platform, in the forthcoming Autumn Winter 2025/26 season could not be easier.
Existing PharmOutcomes/ or Outcomes4Health Users | New Users |
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Existing 2025 COVID or Flu providers from 2024/25 season - we already have your details and we will providing you with access to the new season service templates as soon as vaccinations begin Existing PharmOutcomes customers, if you would like to use us for providing vaccinations through our service, please click here to complete the information we need to provide you with access to our platform | If you have never used us before and you would like to sign up to use us, please click here to complete all the information we need to get you onboarded to our platform |
We have moved our support service to a new portal, Optum Help Centre.
You can find a guide on how to raise cases on Optum Help Centre.
Existing PharmOutcomes Users
We have created Optum Help Centre accounts for all existing PharmOutcomes users.To log in to the new portal:
1. Go to Optum Help Centre
2. Input the same email address you use for PharmOutcomes.
3. Follow the instructions to access Optum Help Centre or reset your password.
New PharmOutcomes Users
You will need to set up an Optum Help Centre account.
If you need assistance, please use the Live Chat option, available in the bottom-right corner of the Optum Help Centre log-in screen.
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