FAQ

Please check our FAQs before contacting support.

Contact Support

Visit Optum Help Centre to raise any technical support or system queries.



New Organisations

Please contact us via LiveChat on Optum Help Centre to set up a new organisation.



Reset password

Reset your account passwordwith your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a link will be emailed to you immediately allowing you to reset your password

This must match the email address already registered on the system for your username.

Optum Help Centre - our new support portal

National Vaccination Services

Signing up to provide COVID or Flu Vaccination on Outcomes4Health, part of PharmOutcomes platform, in the forthcoming Autumn Winter 2025/26 season could not be easier.

Existing PharmOutcomes/ or Outcomes4Health UsersNew Users

Existing 2025 COVID or Flu providers from 2024/25 season - we already have your details and we will providing you with access to the new season service templates as soon as vaccinations begin


Existing PharmOutcomes customers, if you would like to use us for providing vaccinations through our service, please click here to complete the information we need to provide you with access to our platform

If you have never used us before and you would like to sign up to use us, please click here to complete all the information we need to get you onboarded to our platform

We have moved our support service to a new portal, Optum Help Centre.

You can find a guide on how to raise cases on Optum Help Centre.

Existing PharmOutcomes Users


We have created Optum Help Centre accounts for all existing PharmOutcomes users.
To log in to the new portal:


1. Go to Optum Help Centre

2. Input the same email address you use for PharmOutcomes.

3. Follow the instructions to access Optum Help Centre or reset your password.

New PharmOutcomes Users


You will need to set up an Optum Help Centre account.


If you need assistance, please use the Live Chat option,
available in the bottom-right corner of the Optum Help Centre log-in screen.



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