FAQBefore sending us a message check this FAQ.
Send a message
Please note: If you are submitting a query regarding the COVID-19 Vaccine service, please ensure your first port of contact is the ATOS Support Desk by emailing: firstname.lastname@example.org
Any tickets regarding this service that are sent directly to Pinnacle will not be attended to.
Send a Message
For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.
Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.
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Information About Us
Our Site is owned and operated by Pinnacle Systems Management Limited ("Pinnacle"), a Limited Company registered in England under company number 09286851.
Registered address: Fulford Grange, Micklefield Lane, Rawdon, Leeds, England, LS19 6BA.
Main trading address: 86-88 High Street, Newport, Isle of Wight PO30 1BH.
VAT number: 927 1492 14.
Data Protection Officer: Ian McKie.
Email address: email@example.com.
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
Scope of this Policy
This Policy applies only to the actions of Pinnacle and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
This Website will only place a single cookie on your computer. Pinnacle uses this Cookie to place a session number on your computer which remains on your computer until your next login where it is overwritten by a new session number. This cookie does not collect any personal data. Pinnacle Systems Management Limited has carefully chosen this Cookie and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Use of the Website depends upon this single Cookie to function. UK and EU Cookie Law deems this type of Cookie to be “strictly necessary”. This Cookie is shown below. Your consent will not be sought to place these Cookies. You may still block them by changing your internet browser’s settings as detailed below but without this the Website will not function. This Website places the following Cookies:
|Name of Cookie:||phpsessid|
|Purpose:||Stores session identifier which enables you to remain logged on in the same session and facilitates security and data protection.|
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Changes to this Policy
Pinnacle reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
If additional cookies are added which are not deemed strictly necessary you will be asked if you wish to accept them when you first use the website.
For more information about GDPR, privacy, data protection and our terms and conditions, please visit the following: GDPR