FAQ

Please check our FAQs before contacting support.

Contact Support

Visit EMIS Now to raise any technical support or system queries.



New Organisations

Please contact us via LiveChat on EMIS Now to set up a new organisation.



Reset password

Reset your account passwordwith your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a link will be emailed to you immediately allowing you to reset your password

This must match the email address already registered on the system for your username.

EMIS Now - our new support portal

We have moved our support service to a new portal, EMIS Now.

You can find a guide on how to raise cases on EMIS Now.

Existing PharmOutcomes Users


We have created EMIS Now accounts for all existing PharmOutcomes users.
To log in to the new portal:


1. Go to EMIS Now and select 'Forgot Password? Click here to reset.'

2. Input the same email address you use for PharmOutcomes. This will trigger a reset email to be sent to your inbox.

3. Follow the instructions to reset your password and then you can access EMIS Now

New PharmOutcomes Users


You will need to set up an EMIS Now account.


If you need assistance, please use the Live Chat option,
available in the bottom-right corner of the EMIS Now log-in screen.


User Guides

Our user guides can help you get started and get the most out of our system

Flu Resource Centre

Pharmacy First Resource Centre

Covid-19 Resource Centre

Masterclass Guides

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