Before sending us a message check this FAQ.

Send a message

For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.

Send a Message

For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.

Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.

Your login name, Pharmacy F-code or Store number as appropriate
If you do not have an ODS code, enter "N/A"
The name of your Pharmacy, Surgery or Commissioning Group as appropriate
After submitting a message, please do check your email for any response, as we may need clarification, or may not be able to reach you by telephone immediately.Responses will come from "EMIS", and you may need to check that responses are not hiding in a "junk" or "spam" folder in your email system.

Lost your password?

Click here to reset your account password with your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a link will be emailed to you immediately allowing you to reset your password

This must match the email address already registered on the system for your username.

Activation Code

Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.

Activate Account

If you have received a letter or email with an Activation Code, then you can enter it here.


System News

Click here to view recent news about the PharmOutcomes system.

Pharmacy First Service

The Pharmacy First service allows participating community pharmacies to receive referrals from NHS 111, GP practices and other referring centres.

Pharmacy First referrals are requests for a pharmacist to support patients that require:

  1. 1. An urgent medicine(s) supply - (Not applicable to GP practices)
  2. 2. A consultation with a pharmacist to manage a minor illness.
  3. 3. A consultation for one of 7 common conditions.

Additionally, the Pharmacy First service supports the treatment of patients that self-present at the pharmacy suffering with any of the 7 common conditions.

Referrals from all referring centres generally appear in the workflow of the IT platform chosen by the pharmacy to support provider pays services. For many areas of the country the IT platform in use is PharmOutcomes.

A series of Pharmacy First guides have been provided below along with an instructional video guide for more information on how our service operates.

NHS Pharmacy First - Minor Illness and Clinical Pathways

NHS Pharmacy First - Urgent Repeat Medicine Pathway