FAQBefore sending us a message check this FAQ.
Send a message
For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.
Send a Message
For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.
Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.
Lost your password?
Click here to reset your account password with your Username and Email.
Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.
Click here to view recent news about the PharmOutcomes system.
The following user guides can help first-time users find their way around the system and remind more seasoned users how to do tasks that they might not do regularly.
Flu 2021 Resource Centre
CPCS Resource Centre
Covid-19 2020 Resource Centre
Provider Support Guides
- Accesssible Information Provider Manual
- Service History
- Enrolling for a Service
- Data Entry
- Error Messages
- Records and GP Notifications
- Activating SCR 1-Click in PharmOutcomes
Specific Service Delivery Guides
- Emergency Hormonal Contraception
- Needle Exchange
- Supervised Consumption
- Minor Ailments Scheme
- Smoking Cessation Client progress
Advanced Service Delivery Guides
Healthy Living Pharmacy
Service Video Guides
Hospital Referral Video Guides
Commissioner Support Guides
- Accesssible Information Commissioner Manual
- Service Library
- Setting titles and patient data
- Previewing a service
- Non-Identifiable Unique IDs
- Service question types
- Text questions
- Additional question options
- Numeric questions
- Built in calculators
- Date questions
- Setting date limits
- Option questions
- Lookup questions
- Cross reference questions
- Service history for staged services
- Set date questions
- Duplicating questions
- Previewing GP Notifications and Patient Consent
- Creating patient declarations
- Previewing service and testing input
- Commissioner services
Healthy Living Pharmacy
Local System Information
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