FAQ

Before sending us a message check this FAQ.

Send a message

Please note: If you are submitting a query regarding the COVID-19 Vaccine service, please ensure your first port of contact is the ATOS Support Desk by emailing: vaccineservicedesk@england.nhs.uk
Any tickets regarding this service that are sent directly to Pinnacle will not be attended to.

For support or suggestions, questions or problems, click here to send a message to the PharmOutcomes team.

Send a Message

For support or suggestions, questions or problems please send us a message using the form below - we'll get back to you as soon as we can with an answer, usually within the same day. Remember to check any spam folder you may have for a response.

Please note: If you are submitting a query regarding the COVID-19 Vaccine service, please ensure your first port of contact is the ATOS Support Desk by emailing vaccineservicedesk@england.nhs.uk Any tickets regarding this service that are sent directly to Pinnacle will not be attended to. For any other queries, please continue with the form below.

Do not include Patient Identifiable data in your message to our helpdesk. Helpdesk uses normal email which is not a secure communication method.

Your login name, Pharmacy F-code, ODS code or Store number as appropriate
The name of your Pharmacy, Surgery or Commissioning Group as appropriate
After submitting a message, please do check your email for any response, as we may need clarification, or may not be able to reach you by telephone immediately.Responses will come from "Pinnacle Health Helpdesk", and you may need to check that responses are not hiding in a "junk" or "spam" folder in your email system.

Lost your password?

Click here to reset your account password with your Username and Email.

Reset Password

If you have lost your password, then you can fill in the two answers below and a new password will be emailed to you immediately

This must match the email address already registered on the system for your username.

Activation Code

Click here to get login in details for your new account with an activation code like this: AFD-3EG-DEP-RS0-KMG.

Activate Account

If you have received a letter or email with an Activation Code, then you can enter it here.

e.g. AFD-3EG-DEP-RS0-KMG

System News

Click here to view recent news about the PharmOutcomes system.

Summary Care Records available in PharmOutcomes

PharmOutcomes now enables pharmacy professionals to look up a patient’s NHS number and access their Summary Care Record entirely within the system.


The process works by accessing national services simply and securely. Users need an NHS smartcard with the appropriate permissions and a computer system that meets the NHS Warranted Environment Specification running PharmOutcomes.


PharmOutcomes can be used to search the abbreviated version of the national Personal Demographics Service to identify the correct patient (including their NHS number). This does not require a smartcard.


With a smartcard reader attached, along with an appropriately coded smartcard allowing SCR access, users can view the patient’s Summary Care Record at the touch of a button without leaving the platform.


The whole process is integrated into the normal PharmOutcomes way of working and the aim is that pharmacy professionals will find it helpful when providing advanced services such as NHS 111 and hospital discharge referral follow ups, the New Medicines Service, vaccinations and emergency supply of medicines.


Kevin Noble, Managing Partner at Pinnacle Health which provides PharmOutcomes, said that the service had been live since April as part of the NHS Urgent Medicines Supply Service. Commissioners can now make it available via any on-screen template used by community pharmacists. Kevin added that it will be really useful for pharmacists providing locally commissioned services because the system seeks the patient’s consent and then provides immediate access to their summary care record giving the information pharmacy professionals need.